How frequently does the filters need to be replaced?

For the health of your pets, please change the filter every 1-2 weeks.

How often should I clean the cat drinking fountain and pump?

We recommend cleaning the pet fountain and pump every week.

Where can I get the replacement filters and sponges?

We also sell replacement filters online (search for B0F9NNHJP8 or B0DZH6PRKM).

For the health of your pets, please do not purchase other unofficial "compatible" products.

If you have any questions, please feel free to find us.

What to do if the cat water fountain is broken and not working？

We provide 12 months free maintenance, If you have any questions, please feel free to find us.（Through Amazon platform）

How can you find us through Amazon?

Please immediately if you have any questions.→Log in to Amazon→Go to "My Orders"→Find the corresponding order→Click "Contact Seller" (or "Problem Order/Get Help")→Select a topic, write the problem (description of the quality problem + photos)→Send

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